Shipping policy

Thank you for shopping with Vitajuice. This Shipping Policy explains how we process, ship, and deliver orders placed through our website or sales channels.

1. Order Processing

Orders are processed during normal business days, Monday to Friday, excluding public holidays.

Once your order has been received and payment has been confirmed, we will prepare your order for dispatch. Processing times may vary depending on order volume, product availability, and delivery location.

2. Delivery Areas

Vitajuice delivers within South Africa. Delivery availability may depend on your location and the courier service coverage in your area.

Our business address is:

Vitajuice
3 Granite Rd
Kya Sand
Randburg
2163
South Africa

3. Delivery Times

Estimated delivery times may vary depending on your location:

  • Major cities and main centres: approximately 2–5 business days
  • Outlying or remote areas: approximately 3–7 business days

Please note that delivery times are estimates only and may be affected by courier delays, public holidays, weather conditions, incorrect delivery details, or circumstances beyond our control.

4. Shipping Fees

Shipping fees may vary depending on your delivery address, order size, weight, and the courier service used.

Any applicable delivery fees will be communicated before your order is confirmed or included during the checkout process.

5. Delivery Address

Customers are responsible for providing the correct delivery address and contact details when placing an order.

Vitajuice will not be responsible for delays, failed deliveries, or additional courier charges caused by incorrect or incomplete delivery information.

6. Receiving Your Order

Please ensure that someone is available to receive the order at the delivery address provided.

Upon delivery, you may be required to sign for the order. Please inspect your package when it arrives. If the package appears damaged, please notify us as soon as possible.

7. Failed Delivery Attempts

If the courier is unable to deliver your order because no one is available, or because the delivery details are incorrect, the courier may attempt redelivery or return the package to us.

Additional delivery fees may apply for redelivery.

8. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of receiving your delivery.

Please include the following details:

  • Your name
  • Order number
  • Contact number
  • Photos of the damaged or incorrect items, where applicable
  • A short description of the issue

We will review the matter and assist with a suitable resolution.

9. Delays

While we aim to deliver orders as quickly as possible, delays may occur due to factors outside our control. Vitajuice is not liable for delivery delays caused by courier disruptions, incorrect customer information, public holidays, natural events, or other unforeseen circumstances.

10. Contact Us

For shipping questions or delivery support, please contact us:

Email: info@vitajuice.co.za
Phone: +27 64 885 6290
Address: 3 Granite Rd, Kya Sand, Randburg, 2163